When I speak to volunteer boards and nonprofit professionals, I speak to the importance of getting a second question. What do I mean? It is simple. If someone asks for further explanation or more info when you introduce yourself and
“Donor Experience”
In the 80’s Sally Struthers would stand next to a malnourished child and invite you to give less than a cup of coffee each day. If you gave this meager amount, you would “adopt” a child and get regular
Getting new people
The discussion lately has involved in how do you grow your donorbase. In the blog, Is your event worth it, I suggest that 40% of your event attendees needed to be new. That has elicited some questions about “How do
Can you explain “it”
In a recent blog, 3 questions, one of the questions I suggested was “Can you explain it?” Last week, I received two solicitations within a day of each other. These appeals exemplify my point better than any metaphor I could
Go the extra inch…
At Disney, no matter how successful the mouse is, or how many children love the princesses, it is about their people. They do a lot to make sure they get the right people (more than I have time to discuss here), and the first thing they do is TEACH and EMPOWER them to go the extra inch.
Do the terms: Performance Report, OR Productivity Report, OR Activity Report make you cringe.
My manager had what was affectionately called a “Tickler File”. The black box held his general relationships and the red box held the “Hot” or new relationships. Each week, he went through his tickler file, and recorded notes about these relationships and would make lists of activities or things to do with these relationships (the post-it notes).